Brewer Wallace Solicitors publishes the information below in line with the Solicitors Regulation Authority (SRA) Transparency Rules. For each service it sets out our fees and how they are charged, the disbursements you pay to third parties, whether VAT applies, the key stages of the work, typical timescales, and who will carry out the work. For a quote tailored to your matter, call 01482 221130.
Authorised and regulated by the Solicitors Regulation Authority. SRA numbers: 568415 (Hull), 570289 (Hornsea), 620621 (Hull).
To help you choose a solicitor, the SRA requires us to publish clear price and service information. Below are our fees for buying a freehold home, the disbursements you pay to third parties, whether VAT applies, the key stages of the work, typical timescales, and who will do the work. For a fixed-fee quote tailored to your property, call 01482 221130.
Our legal fee for the purchase of a freehold property is from £950 + VAT. The exact figure depends on the price and complexity of the property; we give you a fixed-fee quote before we start, and the figure we quote is the figure you pay.
All our legal fees are subject to VAT at 20% (for example, a £950 fee is £1,140 including VAT). VAT also applies to some disbursements, such as the bank transfer fee. Government and Land Registry charges are not subject to VAT.
Disbursements are costs payable to third parties, which we collect from you as part of your transaction:
On a purchase you may also pay Stamp Duty Land Tax. This is a government tax, not a fee we charge; it depends on the price, whether you are a first-time buyer, and whether you own another property. Check it on the government's SDLT calculator and we will confirm the figure for your purchase.
Our fee assumes a standard transaction with no unforeseen complications. We will agree a separate fee, and tell you before doing the work, for extra matters, for example a Leasehold supplement (add £200 + VAT), a Help to Buy or Shared Ownership purchase (add £200 + VAT), a defective title, a lease extension, a statutory declaration or indemnity policy, or resolving problems revealed by the searches. Our fee does not include financial or mortgage advice, a survey, or tax advice beyond calculating Stamp Duty.
Most residential transactions take around eight to twelve weeks from instruction to completion. Searches alone take one to four weeks depending on the local authority. The overall timeline depends on the chain, the search providers, the lender, and anything the searches or enquiries raise; leasehold, new-build and long-chain matters can take longer. We give you a realistic estimate at the outset and keep you updated at each stage.
Your matter will be handled by a member of our conveyancing team, experienced conveyancers and legal executives who do residential property work day in, day out, overseen by Robert Wallace, Senior Solicitor and Director, who leads our property work across our Hull, Bridlington and Hornsea offices. You will have a named contact throughout and can ask about their experience at any time.
To help you choose a solicitor, the SRA requires us to publish clear price and service information. Below are our fees for buying a leasehold property, the disbursements you pay to third parties, whether VAT applies, the key stages of the work, typical timescales, and who will do the work. For a fixed-fee quote tailored to your property, call 01482 221130.
Our legal fee for the purchase of a leasehold property is from £950 + VAT, plus a £200 + VAT leasehold supplement for the additional work a lease involves (reviewing the lease and management pack, and dealing with the freeholder or managing agent). We give you a fixed-fee quote before we start.
All our legal fees are subject to VAT at 20% (for example, a £950 fee is £1,140 including VAT). VAT also applies to some disbursements, such as the bank transfer fee. Government and Land Registry charges are not subject to VAT.
Disbursements are costs payable to third parties, which we collect from you as part of your transaction:
On a purchase you may also pay Stamp Duty Land Tax. This is a government tax, not a fee we charge; it depends on the price, whether you are a first-time buyer, and whether you own another property. Check it on the government's SDLT calculator and we will confirm the figure for your purchase.
Our fee assumes a standard transaction with no unforeseen complications. We will agree a separate fee, and tell you before doing the work, for extra matters, for example a Leasehold supplement (add £200 + VAT), a Help to Buy or Shared Ownership purchase (add £200 + VAT), a defective title, a lease extension, a statutory declaration or indemnity policy, or resolving problems revealed by the searches. Our fee does not include financial or mortgage advice, a survey, or tax advice beyond calculating Stamp Duty.
Most residential transactions take around eight to twelve weeks from instruction to completion. Searches alone take one to four weeks depending on the local authority. The overall timeline depends on the chain, the search providers, the lender, and anything the searches or enquiries raise; leasehold, new-build and long-chain matters can take longer. We give you a realistic estimate at the outset and keep you updated at each stage.
Your matter will be handled by a member of our conveyancing team, experienced conveyancers and legal executives who do residential property work day in, day out, overseen by Robert Wallace, Senior Solicitor and Director, who leads our property work across our Hull, Bridlington and Hornsea offices. You will have a named contact throughout and can ask about their experience at any time.
To help you choose a solicitor, the SRA requires us to publish clear price and service information. Below are our fees for selling your home, the disbursements you pay to third parties, whether VAT applies, the key stages of the work, typical timescales, and who will do the work. For a fixed-fee quote tailored to your property, call 01482 221130.
Our legal fee for a sale is from £850 + VAT for a freehold property. For a leasehold sale, add a £200 + VAT leasehold supplement for obtaining and dealing with the management pack. Selling and buying at the same time is from £1,650 + VAT. We give you a fixed-fee quote before we start.
All our legal fees are subject to VAT at 20% (for example, a £950 fee is £1,140 including VAT). VAT also applies to some disbursements, such as the bank transfer fee. Government and Land Registry charges are not subject to VAT.
Disbursements are costs payable to third parties, which we collect from you as part of your transaction:
Our fee assumes a standard transaction with no unforeseen complications. We will agree a separate fee, and tell you before doing the work, for extra matters, for example a Leasehold supplement (add £200 + VAT), a Help to Buy or Shared Ownership purchase (add £200 + VAT), a defective title, a lease extension, a statutory declaration or indemnity policy, or resolving problems revealed by the searches. Our fee does not include financial or mortgage advice, a survey, or tax advice beyond calculating Stamp Duty.
Most residential transactions take around eight to twelve weeks from instruction to completion. Searches alone take one to four weeks depending on the local authority. The overall timeline depends on the chain, the search providers, the lender, and anything the searches or enquiries raise; leasehold, new-build and long-chain matters can take longer. We give you a realistic estimate at the outset and keep you updated at each stage.
Your matter will be handled by a member of our conveyancing team, experienced conveyancers and legal executives who do residential property work day in, day out, overseen by Robert Wallace, Senior Solicitor and Director, who leads our property work across our Hull, Bridlington and Hornsea offices. You will have a named contact throughout and can ask about their experience at any time.
To help you choose a solicitor, the SRA requires us to publish clear price and service information. Below are our fees for remortgaging your home, the disbursements you pay to third parties, whether VAT applies, the key stages of the work, typical timescales, and who will do the work. For a fixed-fee quote tailored to your property, call 01482 221130.
Our legal fee for a remortgage is from £550 + VAT. A transfer of equity (adding or removing someone from the title) is from £450 + VAT. We give you a fixed-fee quote before we start.
All our legal fees are subject to VAT at 20% (for example, a £950 fee is £1,140 including VAT). VAT also applies to some disbursements, such as the bank transfer fee. Government and Land Registry charges are not subject to VAT.
Disbursements are costs payable to third parties, which we collect from you as part of your transaction:
Our fee assumes a standard transaction with no unforeseen complications. We will agree a separate fee, and tell you before doing the work, for extra matters, for example a Leasehold supplement (add £200 + VAT), a Help to Buy or Shared Ownership purchase (add £200 + VAT), a defective title, a lease extension, a statutory declaration or indemnity policy, or resolving problems revealed by the searches. Our fee does not include financial or mortgage advice, a survey, or tax advice beyond calculating Stamp Duty.
Most residential transactions take around eight to twelve weeks from instruction to completion. Searches alone take one to four weeks depending on the local authority. The overall timeline depends on the chain, the search providers, the lender, and anything the searches or enquiries raise; leasehold, new-build and long-chain matters can take longer. We give you a realistic estimate at the outset and keep you updated at each stage.
Your matter will be handled by a member of our conveyancing team, experienced conveyancers and legal executives who do residential property work day in, day out, overseen by Robert Wallace, Senior Solicitor and Director, who leads our property work across our Hull, Bridlington and Hornsea offices. You will have a named contact throughout and can ask about their experience at any time.
To help you choose a solicitor, the SRA requires us to publish clear price information for this service. The figures below set out our fees, what is included, the disbursements payable, and typical timescales. For a quote tailored to your matter, call 01482 221130.
Our team, including Senior Solicitors, a Chartered Legal Executive and experienced support staff across our Hull, Bridlington and Hornsea offices, can help you through this process.
We can help you through this difficult process and offer a number of options to assist you with probate and estate administration. These options will be tailored to your own requirements.
If you are able to provide the full details of the estate assets and liabilities with date of death valuations, we can prepare and submit the probate application on your behalf. We then provide you with the appropriate Grant of Representation to enable you to undertake the administration of the estate yourself.
Services included:
We typically charge plus £999 + VAT (£999 + £199.80 = £1198.80 including VAT) depending on the circumstances.
Typically, obtaining the Grant of Representation takes ten to twelve weeks provided you are able to provide all of the relevant information.
Estimated fees are based on the below;
We anticipate that a matter such as the above would take on average between 9 and 18 hours work at an average hourly rate of £200 per hour plus VAT. On this basis, we would estimate total legal fees of between £1800 and £3000 (plus VAT). Including VAT, this range would be £2160 to £4320. Any changes to the circumstances mentioned above may increase or decrease the fees accordingly. The exact cost will depend on the individual circumstances of the matter. For example, if there is one beneficiary and no property, costs will be at the lower end of this estimated range. If there are multiple beneficiaries, a property and multiple bank accounts, costs will be at the higher end.
On average, estates that fall within this range are dealt with within six to twelve months. Breaking this down further valuing the assets of the estate takes approximately six to eight weeks, and obtaining the Grant of Probate takes, typically, ten to twelve weeks. Collecting assets then follows, which can take between four to six weeks. Once this has been done, we can distribute the assets, which normally takes two to four weeks.
Estimated fees are based on the below;
We anticipate that a matter such as the one set out immediately above may take between 25 and 45 hours work at an average of £220 per hour plus VAT. On this basis, total costs are estimated at 5500 to 9900 (plus VAT). Including VAT, this range would be between £6600 and £11880. Any changes to the circumstances mentioned above may increase or decrease the fees accordingly. The exact cost will depend on the individual circumstances of the matter. For example, if there is one beneficiary and no property, costs will be at the lower end of the range. If there are multiple beneficiaries, a property and multiple bank accounts, costs will be at the higher end.
Costs and fees which are not included in the estimated ranges above:
There are a number of costs and fees which might be incurred during the administration of an estate which are not included in the estimated ranges above. Whether these additional costs will be incurred will depend on the circumstances and value of the assets and estate.
Some of the more common costs and fees which are not included;
We handle the payment of the disbursements on your behalf to ensure a smoother process. These fees are usually requested on account (i.e. before there is any requirement to pay them).
In any estate there are a large number of situations which may arise which would lead to an increase in the estimated fees provided. Some of the more common reasons that fees may increase are set out below:
This is not an exhaustive list of situations which may lead to an increase in costs. In all cases where additional costs are likely to arise, we will give you an accurate quote once we have the information and agree any additional fees with you.
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Obtaining the Grant of Representation typically takes ten to twelve weeks once we have the information we need. A full estate administration usually takes between six and twelve months, depending on the size of the estate and how quickly third parties respond.
These figures assume an uncontested estate with all assets in the UK, a valid will, and no inheritance tax complications or disputes. We would agree a separate fee, and tell you before doing the work, for anything outside that, for example a contested estate, missing or foreign assets, the sale of a property, setting up trusts, or a full HMRC inheritance tax account.
To help you choose a solicitor, the SRA requires us to publish clear price information for this service. The figures below set out our fees, what is included, the disbursements payable, and typical timescales. For a quote tailored to your matter, call 01482 221130.
This page details pricing for our motoring offence services
To discuss our charges to represent you in Motoring Offences please contact our our solicitor on 01482 221130.
To assist you in choosing your solicitor our regulator the SRA requires us to provide price information for assistance in relation to summary only motoring offences under Part I of the Road Traffic Act 1988 and s89 of the Road Traffic Regulation Act 1984.
We charge for our services on either an hourly rate and fixed fee. If we can clearly understand your pleading at an early stage we will often be able to provide a fixed fee service. Your matter will be handled by a qualified solicitor experienced in this area of law, with appropriate supervision.
His maximum charge out rate is £185 per hour plus VAT, the court approved rate being at £250.00. When we take your instructions we will provide an estimation of your likely charges based on the circumstances.
Our charges include:
*additional fees for travelling and travelling time chargeable based on separate negotiation.
Fee includes:
The fee does not include:
The key stages of your matter are based on the presumption that you have entered a guilty plea and have a date for your hearing.
*additional fees for travelling and travelling time chargeable based on separate negotiation.
Fee includes:
The fee does not include:
The key stages of your matter are based on the presumption that you have entered a guilty plea and have a date for your hearing.
Disbursements, which are separate from the costs mentioned above, are payments made to third parties for obtaining specialist reports or services necessary to support your defense. This could include expenses for reports from medical professionals such as doctors and psychologists, forensic scientists, road traffic accident investigators, motor mechanics, engineers, and other experts whose evidence or insight may be necessary to build your case. These disbursements are usually listed separately from the costs of legal services and can add significantly to the overall cost of your defense
Obtaining a report from a third party can be an incredibly valuable tool in the legal process. Whilst the cost of doing so varies depending on the type and complexity of the report, it is often worthwhile to acquire one as it can potentially lead to a reduced sentence or acquittal. For example, getting a GP report may cost around £100 plus VAT, whereas a basic psychological examination could range from £600 to £1,700 plus VAT.
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Call now on01482 221130
To help you choose a solicitor, the SRA requires us to publish clear price information for this service. The figures below set out our fees, what is included, the disbursements payable, and typical timescales. For a quote tailored to your matter, call 01482 221130.
Stage 1. Pre Legal Debt Recovery
Starting the debt recovery process normally involves the sending of a LBA ‘letter before action’ to the debtor. If the debtor is an individual, you will be required to send the Pre-Action Protocol letter whereby you will be required to wait at least 30 days before any legal claim can be issued. This requirement is not necessary if writing to a business or company.
You can instruct Brewer Wallace to send an LBA only and in this regard our charges are £20 plus VAT. This charge is reduced to £10 plus VAT per letter if you instruct us on 20 matters or more.
The following section governs the charges we make on matters before issuing legal proceedings. All work described below is plus VAT.
| Option 1 | Fee for each file referred |
| Work includes Review of client file, risk assessment, file set up & sending of letter of demand and dealing with first response thereto, asset investigation and providing advice on merits of claim. To include preparing and sending pre action protocol letter before action (LBA), Receiving and considering any reply from debtor/his legal advisor and providing you advice on how to proceed. | £250 |
| Option 2 | Discounted fee based on 20 referrals and above |
| Work includes Review of client file, risk assessment, file set up & sending of letter of demand and dealing with first response thereto, asset investigation and providing advice on merits of claim. To include preparing and sending pre action protocol letter before action (LBA), Receiving and considering any reply from debtor/his legal advisor and providing you advice on how to proceed. | £175 |
In addition to the above charge, we will invoice you 10% of the debt recovered on your behalf.
Insolvency
This section governs our charges for undefended bankruptcy proceedings on debts in excess of £5000. If the claim becomes defended, an hourly rate will be charged at Grade A rate of £201 plus VAT per hour. More details on charges for insolvency proceedings can be provided upon request.
| Our fees | Court fee | Other fees | Total | |
| Drafting Statutory Demand | £100 | |||
| Service of Statutory Demand | Process server usually between £150 £200 | |||
| Drafting Petition | £500 | £500 | ||
| Issuing Petition | £990
| £280 | £990
| £1270 |
| Service of Petition | Process server usually between £150 £200 |
Other disbursements include;
Agents fee for attending the bankruptcy hearing (depends on location) but usually£85 plus VAT
Insolvency search £20 plus VAT
Proceeding with a statutory demand is usually only done if the debt is undisputed or a Judgment has already been granted by the Court. Service of the demand usually takes place between 2-3 weeks of the demand being given to a process server for serving. Once served the debtor has 21 days to pay the debt or 18 days to apply to the Court to set aside the demand.
A bankruptcy Order is usually obtained within 6-12 weeks of a petition being issued.
Stage 2. Legal/contentious Debt Recovery
This section governs the charges we make for matters whereby legal proceedings have been issued including any work done in preparation of any such proceedings.. Any work described below is;
Issue fees- to issue a claim for money, the following fees will be payable on the amount claimed
| Value of claim | Court fee payable (£) | <|
| Up to £300 | 35 | 100 |
| £300.01 - £500 | 50 | 100 |
| £500.01 - £1,000 | 70 | 100 |
| £1,000.01 - £1,500 | 80 | 150 |
| 115 | 150 | |
| £3,000.01 - £5,000 | 205 | 150 |
| £5,000.01 - £10,000 | 455 | 200 |
| 5% of the claim | 250 | |
| £25,000.01 - £50,000 | 5% of the claim | 350 |
| £50,000.01 - £100,000 | 5% of the claim | 500 |
| £100,000.01 - £200,000 | 5% of the claim | 550 |
| Over £200,000.01 | 10,000 |
| Principal claim amount/value | £0-£10,000 (small claims) | £10,000+ (fast & multi track) |
| Drafting and issuing a claim form | See above | See above |
| Receiving and considering any defence, dealing with any transfer of the case, advising on Defence and drafting a reply and/or defence to counterclaim. Filing directions questionnaire. To include all necessary correspondence and telephone calls | £325 | Hourly rate A |
| Preparing and conducting mediation, negotiating payment/settlement, drafting and agreeing any compromise/settlement agreement. To include all necessary correspondence and telephone calls | £200 | Hourly rate A |
| Preparing and attending any preliminary hearing as required (if any) | £100 | Hourly rate A |
| Preparing evidence for trial, preparing trial bundles, witness statements, expert reports and other required evidence, including filing evidence at Court and serving Defendant. To include and advising on settlement negotiations and all necessary correspondence and telephone calls (NB a separate payment will be required for any experts report) | £300 | Hourly rate A |
| Preparation for trial, case summaries, cost schedules, instructing Counsel (barrister), liaising with witnesses and advising of outcome. To include and advising you on all settlement negotiations and to include all necessary correspondence and telephone calls | £475 | Hourly rate A |
In addition to the above charge, we will invoice you 10% of the debt recovered on your behalf.
Assumptions for small claims
Hearing fee- this fee is payable on the filing of the pre-trial check list or within 14 days of the notice of trial date, or the date you are told of the trial date
| Value of claim | Fee payable (£) | |
| Small claims | Up to £300 | 25 |
| £300.01 - £500 | 55 | |
| £500.01 - £1,000 | 80 | |
| £1,000.01 - £1,500 | 115 | |
| £1,500.01 - £3,000 | 170 | |
| More than £3,000 | 335 | |
| Fast track | 545 | |
| Multi track | 1090 | |
PLEASE NOTE: if you do not pay a fee when required by the court, the court can make an order which may lead to your claim being struck out.
Once the Court has issued and served your claim, the Defendant will have 14 days from service to file a defence, acknowledge the claim or they may do nothing. In the event that the debt is not disputed then you are able to apply for a Judgment in default. Judgment is usually granted within 14 days from the request being received if it is sent by mail to the Court
The sum detailed below is the sum charged by us when entering Judgment on your behalf
| Judgment value exceeds £25 but does not exceed £5,000 | Judgment value exceeds £5,000 | |
| Where judgment in default of an acknowledgment of service is entered under rule 12.4(1) (entry of judgment by request on claim for money only) | £30 | £50 |
| Where judgment in default of a defence is entered under rule 12.4(1) (entry of judgment by request on claim for money only) | £30 | £50 |
| Where judgment is entered under rule 14.4 (judgment on admission), or rule 14.5 (judgment on admission of part of claim) and claimant accepts the defendant’s proposal as to the manner of payment | £40 | £60 |
| Where judgment is entered under rule 14.4 (judgment on admission), or rule 14.5 (judgment on admission of part of claim) and court decides the date or time of payment | £60 | £80 |
| Where summary judgment is given under Part 24 or the court strikes out a defence under rule 3.4(2)(a), in either case, on application by a party | Hourly rate (£175 is recoverable from Defendant) | Hourly rate (£210 is recoverable from Defendant) |
Miscellaneous fees- including general applications
Applications issued;
| On notice where no other fee is specified | 255 |
| To set aside a County Court Judgment | 255 |
| By consent and where no other fee is specified | 100 |
| To vary a Judgment, suspend enforcement or a warrant of possession | 50 |
| For a summons or order requiring a witness to attend court | 50 |
| For a certificate of satisfaction of a Judgment debt | 15 |
| For an adjournment (by consent) if made at least 14 days prior to a hearing | No fee |
| For an adjournment (by consent) if made less than 14 days prior to a hearing | 100 |
| For an adjournment (without consent) if made less than 14 days prior to a hearing | 255 |
Late payment of commercial debts
If you are owed a debt in relation to a commercial transaction you are entitled to interest (8.5%) and compensation as follows;
| Value of claim | Compensation entitlement |
| Less than £1,000 | £40 |
| £1,000 - £9,999.99 | £70 |
| £10,000 or more | £100 |
Stage 3. Enforcement & Recovery
Once a Judgment has been obtained and if the debtor does not pay the sum ordered to be paid, you may choose to enforce the Judgment by using a variety of methods. Our charges are detailed below. Fixed costs allowable by the Court, which are recoverable from the debtor, are listed for your information. Our fee is the amount charged to you if instructed to carry out any enforcement on your behalf.
| Description | Court fee | Fixed Costs | Our fee |
| Writ of Control (fifa) & Writ of Execution (High Court) | £66 £90 for HCEO if warrant unsuccessful) | £51.75 | 75 |
| Warrant of Execution (control) | £110 | £2.25 | 75 |
| Attachment of Earnings | £110 | discretionary | 100 |
| Information Order | £110 | £100 | 200 |
| Third Party Debt Order | £110 | £100 | 250 |
| Application to re-issue Warrant/fi fa | £0 | £50 | 100 |
PLEASE NOTE: the above fees and costs are fixed by parliament and can be changed at any time and during the term of your claim. You are liable for any increase in court fee in this regard.
Writ of Control (fifa) & Writ of Execution (High Court) - This is a process which can be productive if you are aware of any assets of the debtor. The High Court Enforcement Officer (HCEO) will attempt to seize asset to the value of your claim and costs incurred by the HCEO. The HCEO may agree a repayment programme if the debtor has insufficient assets to pay the debt. Typically this type of enforcement can take between 6-12 weeks from receiving instructions fro you.
Warrant of Execution- This process and timescale is the same as a Writ of control but carried out by a County Court Bailiff.
Attachment of Earnings- This is a process whereby the Court can order an employer of the debtor to make deductions out of the debtor’s salary at source. The process can take between 4-10 weeks depending on whether the debtor co-operates with the Court in providing information requested or whether the debtor changes his employment during the process of the application.
Information Order- This is a process whereby a debtor is ordered to attend court for questioning on his assets and liabilities and ability to pay the debt. The debtor may evade service of the documentation which means that a process server may be required to effect service. This will incur a further fee for service.
Third Party Debt Order- If you are aware that the debtor is owed money by another you can ask the Court to Order that the payment comes to you instead of your creditor. Typically this process takes between 2 - 6 weeks upon issue.
Charging order- You can ask the Court to place a charge upon a property owned by the debtor which property could also include a pension or stocks and shares. Te application is made without notice and if the Court is satisfied the property is to be charged, the Court will grant and interim order which is then registered against the property. The fees charged are as follows
| Description | Court Fee | Fixed costs | Our fee |
| Issue Fee | £110 | ||
| Office Copies & Plan | £6 | ||
| Registration fee at HMLR | £20 | 20 | |
| Fixed costs | £110 | 250 |
Order for Sale - This process is the enforcement of the Charging Order obtained. If a debtor does not pay the debt, you can apply to the Court for an Order that the property charged is sold to pay the debt. An initial investigation fee of £375 plus VAT is charged or if we receive bulk instructions, this is limited to £250 plus VAT. Once you decide to pursue this application our fee is charged at the hourly rate of £201 plus VAT. We always seek to obtain an order that the debtor pays all of the costs incurred which are payable out of the proceeds of sany sale. The disbursements incurred in pursuing this claim which will include VAT are as follows
| Description | Disbursements |
| Issue Fee | £308 |
| Office Copies & Plan | £6 |
| Registration fee at HMLR | £20 |
| Drive by valuation | £35 |
| Agents fee for attending the hearing | £135 |
| Warrant of Possession | 121 |
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Your matter will be led by Dennis Brewer, Managing Director at Brewer Wallace, supported by our commercial team. James qualified as a solicitor and has spent his career in commercial practice. He is the firm`s MLRO (Money Laundering Reporting Officer).
Day-to-day work on your file may also be undertaken by associates, solicitors, trainee solicitors and legal executives. Where work is done by anyone other than James, the file remains under his supervision. We will tell you at the outset of your matter who will be doing what, and you will have direct contact with whoever is acting on your behalf.
These charges assume the debt is undisputed. If the debtor defends the claim, the matter becomes contested litigation and we will give you a separate estimate before continuing. Court issue fees and enforcement fees are disbursements payable in addition to our charges; they scale with the amount owed and are usually recoverable from the debtor, along with interest and, in many cases, fixed costs.
We want to give you the best possible service. If at any point you are unhappy with the service you have received, or about the bill, please tell us so we can try to put it right. In the first instance contact the person handling your matter, or our Managing Director, at our Hull office on 01482 221130 or in writing at 2 Parliament Street, Hull, HU1 2AP.
We will acknowledge your complaint promptly, look into it, and give you our full written response, normally within eight weeks.
If we are unable to resolve your complaint, or eight weeks have passed since you first raised it, you can ask the Legal Ombudsman to review it. Normally you must refer your complaint to the Legal Ombudsman within six months of our final written response, and within one year of the act or omission complained about (or within one year of when you should reasonably have known there was cause for complaint).
Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
Telephone: 0300 555 0333 · Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
The Legal Ombudsman deals with poor service. If your concern is about our behaviour or professional conduct, for example dishonesty, taking or losing your money, or treating you unfairly because of who you are, you can report it to the Solicitors Regulation Authority at www.sra.org.uk.
Prices shown are current at the date of publication and may change. This page is a general guide; we give you a written, itemised quote before we begin work on your matter.